Shipping policy

Of course. A clear, professional shipping policy is crucial for building trust and managing customer expectations. Here is a comprehensive shipping policy tailored for your "Cranked Garage" Shopify store, written with a brand voice that's direct, confident, and a little edgy—just like your garage's name.

You can copy and paste this directly into a new page on your Shopify store. Just be sure to review and edit the bracketed [ ] information to match your specific operations.

 

Cranked Garage Shipping Policy

 

Here at Cranked Garage, we know you want your parts and gear, and you want them fast. We work hard to get your order off our shelves and on its way to your garage as quickly as possible. Here’s the deal on how we handle shipping.

 

Order Processing: Getting Your Gear Ready

 

  • Processing Time: Most orders are processed and ready to hit the road within [1-3] business days (Monday - Friday). We don't ship on weekends or holidays.

  • High-Volume Periods: During sales or holidays, it might take a little longer to get orders out the door. We appreciate your patience while our crew works at full throttle.

  • If we're experiencing a significant delay with your order for any reason, we'll contact you directly via email.

 

U.S. Shipping: Rates & Delivery Estimates

 

Shipping charges for your order will be calculated and displayed at checkout. We give you options so you can choose what works best for you.

  • Free Shipping: We offer FREE standard shipping on all orders over [$150.00] within the 48 contiguous United States. (This does not apply to oversized items).

  • Carriers: We ship with reliable partners like [USPS, UPS, and FedEx].

  • Delivery Estimates:

    • Standard Shipping: [3-7] business days once shipped.

    • Expedited Shipping: [2-3] business days once shipped.

    • Overnight Shipping: Delivery by the next business day (some location restrictions apply). Overnight orders must be placed by [12:00 PM CST] to be processed the same day.

Please note that delivery times are estimates provided by the carrier and are not guaranteed. Once your package is in the carrier's hands, delivery is subject to their schedule.

 

Special Handling: Oversized & HAZMAT Items

 

  • Oversized/Heavy Items: Some parts (like exhausts, body panels, etc.) are big and heavy. These items may incur an additional shipping surcharge, which will be calculated at checkout. These items can only be shipped to physical addresses (no P.O. Boxes) within the contiguous 48 states.

  • HAZMAT Items: Certain items, such as aerosols, chemicals, and oils, are considered Hazardous Materials. By law, these must be shipped via Ground transportation only.

 

Shipment Confirmation & Tracking

 

When your order has hit the road, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

 

Damages, Lost Packages, or Incorrect Items

 

  • Shipping Damages: Cranked Garage is not liable for products damaged or lost during shipping. However, we will work with you to resolve the issue. If your order arrives damaged, please save all packaging materials and the damaged goods. Contact us immediately at [your email address] with your order number and photos of the damage so we can file a claim with the carrier.

  • Lost Packages: If your tracking information shows "delivered" but you haven't received it, please check with your neighbors or building management first. If you still can't locate it, contact us, and we will assist in tracing the package.

  • Wrong Parts? Our mistake? We'll make it right. If you received an incorrect item, please contact us at [your email address] right away, and we'll arrange for a return and get the correct part sent out.

 

International Shipping

 

At this time, we only ship to addresses within the [United States and Canada].

  • For Canadian Orders: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your country. Cranked Garage is not responsible for these charges; they are your responsibility as the customer.

 

Returns Policy

 

For details on returns and exchanges, please see our full [Return Policy] page. (Make sure to link this to your actual Return Policy page on Shopify).